Rude, arrogant, brashCame get to inquire about getting some rubber soles on my new penny loafers which cost $175. I was asking about the installation process, the width of the rubber sole, the effect on the shoe itself, etc. The guy (I believe his name was Ricky) interrupted me and asked what I did for a living (I'm an accountant; don't know how that's relevant though). He then said that "I ask too many questions". The entire episode reminded me of a saying I had once heard: "Don't let the behaviour of others destroy your inner peace"
After trying two other shoe repair shops that wouldn't help me, I took a handbag with what I thought was a broken zipper to the Shoe Doctor. In less than a minute, he gave the zipper slider a quick squeeze with pliers and a spray with oil, then showed me that it wasn't broken and gave the bag back to me without charging me. All it needed was a quick tweak. That type of honesty and helpfulness makes these guys my new go-to for shoe and bag repairs!
My husband brought a leather duffle in on a Friday, to have strap redeem. Told to pick up on Tuesday. Called to confirm. When he got there, they gave him wrong bag. His was not done. Horrible service! No apology. Never go there!
Thank you so much for taking a 20-year-old pair of shoes and turning them into the brand-new shoes. I loved your shop, and your customer. I will be back with the next shoe project asap and would highly recommend all my friend in Burbank to go to Shoe Doctor - Shoe Repair.
These guys are awesome! You wont find a better shoe repair place. They also can repair other things besides shoes.
Shoe Doctor - Shoe Repair is an Australian Shoe Store based in Long Beach, New South Wales. Shoe Doctor - Shoe Repair is located at 6420 E Stearns St, Long Beach, CA 90815, USA, Long Beach, New South Wales 90815, Australia.
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