A friend and I booked a rental on July 17th, for a July 21st pickup. When my friend got to the pickup location, she was told our reservation had been cancelled and she was being given a refund. (She prepaid online 4 days prior). I went to the location 2 hours later to find out what happened. I called customer service and was told I needed to make a new reservation, and the rate would be different if they actually had vehicles to rent. I didn't understand how the reservation could be cancelled, and budget not see anything wrong with this happening to us. I got transferred to a supervisor to explain what happened, and was rudely cut off and transfered someone else. I explain everything again, and the lady told me to make a new reservation, and a case number that would be used to honor the online price we paid the first time. I was to call back when we finished to get the difference in price refunded. I did call back, but customer service was closed so they told me to call the next day Saturday at 8am.I did this, and was told I need to call the day I return the rental. Everyone obviously isn't on the same page with their customer service, as far as the policy and the rules go. The pick up was on 7/21, a Friday. I was told by the customer service my refund would be returned in increments in the next 3-5 days. I found this to be strange because I didn't pay a prepaid amount in increments, why would a refund(that I never asked for) be given back in this manner. On Monday 7/24, I received $58.49 of my $208.49 prepaid amount.I returned the new reservation rental on Wednesday 7/26. The new rental was $289.58 which was a $81.09 difference from the first reservation. I called customer service after returning the car, and was told I had to wait 48 hours to receive the credit.I called the same day to find out what happened with my refund and was told I need to wait another 48 hours to receive the $150.00. I also called again Monday 7/31 because I never received anything. I was told that the refund was never sent over to the refund department, and I need to wait another 3-5 days to get the rest. The man told me my rental was $289.58 because I chose to get insurance for $85.00. I explained to him that I did not get the insurance, so I wasn't sure where he was getting that information. Eventually I had to talk to a supervisor to get this resolved. He also told me I had the insurance. I explained to him that I never signed anything for insurance, and if I did, to please show me proof of scanned copy of my signature signed proving it. He placed me on hold, and came back with no results of that. He did tell me my case was never sent to the refund department, and he'd refund the $85.00. He also sent me an email reflecting the amount I would be charged. Now here it is 8/03, and I did get the $85.00 back.I called 8/03 and the guy from customer service told me that I definitely should have receive a full refund by now. He said all he could do is escalate the issue for it to be looked into. It would take 5-7 days more at least on top of the 13 days that had already passed. (That's 13 days since my reservation was cancelled.)I've never seen such terrible customer service with so many shenanigans for someone just trying to get a rental. The experience I had has definitely left a bad impression, which has made me come to the conclusion that I will never rent from Budget again.
The service was horrible the lady at the desk looked annoyed that she had to do her job. It's very inconvenient to return the vehicle and they over charge. When asked for an explanation she said the manager has to follow up which he never did. I usually have a great experience with budget but this was the worst. I usually give 5 stars for most but this will be my first 1 star. Not the company it's the people.
They randomly overcharged me. Be sure to check your receipt after returning the vehicle. One simple example is a $15.99 charge for gas even though I filled up 3 miles down the road before returning the vehicle. Very shady place.
Horrible location to pick up a car. Had a pre-paid reservation. Did not accept my credit card. So I put another one and was told it would not be charged. When car was dropped off and after I received statement of credit cards both charged and one with late. Credit card took care of this, but took a couple of month. Dont rent here and work with AVIS instead
Very Disappointed with this location. The hours are limited as they are located inside a hotel. I was aware that when returning the vehicle there may not be anyone there, but what they need upon return was not clearly stated when I rented the vehicle at LAX(also a bad experience). It was very difficult to find where to park the vehicle. you go down three levels of the garage and maybe only see one sign on each level. It was very difficult to find. I was ready to return the Keys, however I apparently kept the wrong documents with me and they required another document that was given to me. Because it was at a different hotel, I had to get that paperwork before returning the key and I called the 800 number to ensure that I will not be penalized for returning the key a little later. They said that was fine, upon returning back to the Budget stand when they were open, there was a "Back in 15 minutes sign". AFTER 30 MINUTES OF WAITING for the attendant to come back from his "15 minute break" I had to leave to catch my ride for my cruise. When I arrived back from my cruise, I found out I got a $150 for a late charge. Budget is unorganized and I did not get decent customer service. If at all possible, I will make sure I will never have to rent thru them again!
Budget Car Rental is an Australian Car Rental based in Long Beach, New South Wales. Budget Car Rental is located at 333 E Ocean Blvd The Westin, Long Beach, CA 90802, USA, Long Beach, New South Wales 90802, Australia.
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